JPSR Lychee Premium Incense Sticks

Shipping Times:

• Orders are typically processed within 1-2 business days.
• Shipping times vary depending on the destination and selected shipping method.
• Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.

Shipping Rates:

• Shipping rates are calculated based on the weight and destination of the package.
• Free shipping is available for orders exceeding a certain value (if applicable).

International Shipping:

• We offer international shipping to select countries.
• Customers are responsible for any customs duties or taxes imposed by their country’s authorities.

Return Policy:

30-Day Return Policy:

• We want you to be completely satisfied with your purchase. If you’re not, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility:

• To be eligible for a return, items must be unused, in their original condition, and accompanied by the original packaging.

Return Process:

1. Contact our customer service team to initiate the return process and receive a return authorization (RA) number.
2. Pack the item securely and include the RA number on the package.
3. Ship the item back to us using a trackable shipping method.
4. Once we receive and inspect the returned item, we will process your refund or exchange accordingly.

Exceptions:

• Certain items, such as personalized or perishable goods, are not eligible for return unless they arrive damaged or defective.
• Returns may be subject to restocking fees or shipping charges.

Refunds:

• Refunds will be issued to the original payment method within a specified timeframe once the return is processed.