At PanditJee.com, we strive to ensure a seamless experience for our customers. Below are the details regarding shipping and exchange policies for services and items offered on our platform.

1. Shipping Policy

Service Delivery:

• All our services, including spiritual guidance and ritual performance, are provided at your preferred location, as specified during the booking process.
• No physical products are shipped. All services are performed by our qualified Pandits at your chosen time and place.
  
  

  Puja Samagri (Ritual Items) Delivery:
  

  • In cases where PanditJee provides Puja Samagri for the service, delivery will be arranged based on your location.
  • Shipping costs for puja items are calculated at checkout and vary based on the delivery address.
  • Delivery time for Puja Samagri is typically between 2-5 business days depending on your location.
    

  Shipping Charges:
  

  • Shipping charges for puja items will be displayed at the time of purchase. Free shipping may apply to certain orders, as per our offers and promotions.
  • Delivery time for Puja Samagri is typically between 2-5 business days depending on your location.
    

  2. Exchange Policy
  

  Exchange of Puja Samagri: 
  

  • If you receive defective or damaged puja items, please contact our customer support within 7 days of receiving your order.
  • We will offer an exchange for the damaged items or provide a refund depending on your preference, subject to the item’s condition.
    

  Eligibility for Exchange: 
  

  • The item must be unused, undamaged, and in its original packaging.
  • For exchanges, please ensure that the items are returned within 7 days of receipt.
    

  How to Initiate Exchange: 

  • Contact our customer support team via email or through the PanditJee.com platform.
  •  Provide your order number, photos of the damaged item (if applicable), and your reason for the exchange.
    

  Non-Eligible Items:
  

  • Ritual services, once completed, are non-refundable and cannot be exchanged.
  • Products that have been opened, used, or are not in their original condition will not be eligible for exchange.

  3. Refunds for Exchanges and Shipping:

  • If an exchange is not possible, you will be offered a refund for the returned item.
  • Refunds for puja items or services will be processed within 7-10 business days after approval.
  • Refunds will be issued to the original payment method.
    

  4. Customer Support

  For any questions related to shipping, exchanges, or refunds, please reach out to our customer support team:
  

  • Email: [email protected]
  • Contact Number: +91 9205842266